Terms of service

Welcome to bustm.shop. These Terms of Service govern your access to and use of the website bustm.shop, including any purchases made through the website.

In these Terms, “bustm.shop”, “we”, “us” and “our” refer to bustm.shop. “You” and “your” refer to any person who accesses or uses our website or purchases products from us.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website or place an order.

1. Eligibility

You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian, to make a purchase through our website.

By placing an order, you confirm that the information you provide is accurate, complete and current, and that you are authorised to use the selected payment method.

2. Products and Product Information

We aim to provide accurate product descriptions, images, prices, sizing details and availability information. However, colours may appear differently depending on your device, screen settings and lighting conditions.

Product images are for illustrative purposes only. Minor variations in colour, material, packaging, measurements or design may occur. Where permitted by law, we do not guarantee that all product descriptions, images or other website content will always be completely accurate, current or error-free.

All products are subject to availability. We may limit the quantities of products available for purchase, discontinue a product, or update product information at any time. This will not affect orders that have already been accepted, except where a genuine error has occurred.

3. Pricing and Payment

All prices displayed on bustm.shop are in Australian Dollars (AUD), unless clearly stated otherwise.

Applicable taxes and mandatory charges will be disclosed before you complete your purchase. Delivery charges, if any, will be shown at checkout before you submit your order.

We reserve the right to correct genuine errors in pricing, product descriptions or availability. If an error affects your order, we will contact you as soon as reasonably possible and give you the option to proceed with the corrected details or cancel your order for a full refund.

Payment must be made using one of the payment methods available at checkout. By submitting payment information, you confirm that you are authorised to use that payment method. Payments may be processed by third-party payment providers, and their own terms and privacy practices may apply.

4. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

An order confirmation email confirms that we have received your order; it does not necessarily mean that we have accepted it. We may accept your order by sending a dispatch confirmation or by otherwise confirming acceptance.

We may decline or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • there is a genuine pricing, product description or technical error;

  • payment cannot be authorised or processed;

  • we reasonably suspect fraudulent, unlawful or unauthorised activity; or

  • we are required to do so by law.

If we cancel an order after payment has been received, we will refund the relevant amount using the original payment method, unless otherwise agreed with you.

5. Shipping and Delivery

Shipping, delivery times, delivery areas and applicable delivery charges are set out in our Shipping Policy and displayed at checkout where relevant.

Any delivery timeframes provided are estimates unless we expressly state otherwise. While we will make reasonable efforts to dispatch and deliver orders within the stated timeframe, delays may occur due to factors outside our reasonable control, including carrier delays, severe weather, public holidays, customs processes or incorrect delivery details.

You are responsible for providing a complete and accurate delivery address. If you provide incorrect or incomplete delivery information, please contact us promptly at info@bustm.shop. Additional delivery costs caused by incorrect address details may be your responsibility where permitted by law.

Subject to your rights under the Australian Consumer Law, risk in products passes to you when you, or a person nominated by you, takes physical possession of the products.

6. Cancellations, Returns and Refunds

Our Return and Refund Policy forms part of these Terms. Please review it before placing an order.

Nothing in these Terms, our Return and Refund Policy, or any other policy limits, excludes or replaces any rights you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe a product is faulty, does not match its description, is unsafe, or otherwise does not comply with the Australian Consumer Law, please contact us as soon as possible at info@bustm.shop with your order number, a description of the issue and, where available, clear photographs.

7. Customer Accounts

You may be able to create an account to make shopping easier. You are responsible for keeping your account details, password and login credentials secure.

You must notify us promptly if you believe that your account has been accessed without your permission. You are responsible for activity carried out through your account unless it results from our error or failure to take reasonable care.

We may suspend or close an account where reasonably necessary to protect our website, customers or business, or where we reasonably believe that these Terms have been breached.

8. Acceptable Use

You must not use our website in a way that is unlawful, fraudulent, harmful or likely to interfere with the operation or security of the website.

You must not:

  • use the website for unlawful or unauthorised purposes;

  • submit false, misleading or fraudulent information;

  • attempt to gain unauthorised access to our systems, accounts or data;

  • interfere with the operation, security or accessibility of the website;

  • reproduce, distribute or commercially exploit website content without our written permission; or

  • use automated systems, bots or data-scraping tools without our prior written consent.

9. Intellectual Property

All content on bustm.shop, including logos, branding, text, graphics, images, product descriptions, website design and other materials, is owned by or licensed to bustm.shop and is protected by applicable intellectual property laws.

You may use the website for personal and non-commercial shopping purposes only. You must not copy, reproduce, modify, publish, distribute, display or exploit our content without our prior written permission.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services or payment providers. These links are provided for convenience only.

We do not control and are not responsible for the content, availability, privacy practices or terms of third-party websites or services. Your use of any third-party service is subject to that provider’s own terms and policies.

11. Privacy

Your privacy is important to us. Our collection, use and handling of personal information is governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that we may collect and use your personal information in accordance with our Privacy Policy and applicable privacy laws.

12. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

To the maximum extent permitted by law, bustm.shop is not liable for indirect, incidental, special or consequential loss, including loss of profit, loss of data or loss of business opportunity, arising from your use of the website or purchase of products.

Where liability cannot be excluded but may be limited by law, our liability will be limited to the extent permitted by law.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, business practices, legal obligations or services.

Any updated Terms will be posted on this page with a revised “Last Updated” date. Changes will apply from the date they are published and will not affect orders that were accepted before the updated Terms took effect.

14. Complaints and Disputes

If you have a question, complaint or concern about an order or our services, please contact us first so that we can try to resolve the matter promptly and fairly.

You can contact us by email at info@bustm.shop or by telephone at +61 401 568 047.

Nothing in these Terms prevents you from exercising any rights or remedies available to you under applicable law.

15. Governing Law

These Terms are governed by the laws of Queensland, Australia, and the applicable laws of Australia.

Any dispute arising in connection with these Terms or your use of bustm.shop will be subject to the jurisdiction of the courts of Queensland, Australia, except where applicable law gives you the right to bring a claim in another jurisdiction.

16. General

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary, and the remaining provisions will continue in full force and effect.

A failure by bustm.shop to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with our Privacy Policy, Shipping Policy and Return and Refund Policy, form the agreement between you and bustm.shop in relation to your use of the website and purchases made through it.

17. Contact Us

bustm.shop
Email: info@bustm.shop
Telephone: +61 401 568 047
Address: 15 Milfoil St, Queensland 4179, Australia