Contact Us

Thank you for visiting bustm.shop.

We are committed to providing helpful, professional, and reliable customer service. Whether you have a question about our clothing and fashion products, an existing order, delivery, returns, refunds, or any other store-related matter, our customer support team is ready to assist you.

Contact Information

Store Name: bustm.shop
Email: info@bustm.shop
Phone: +61 401 568 047
Address: 15 Milfoil Street, QLD 4179, Australia

Email Support

For general enquiries, product information, sizing assistance, order support, shipping questions, returns, refunds, or complaints, please contact us at:

info@bustm.shop

When contacting us about an existing order, please include:

• Your full name;

• Your order number;

• The email address used to place the order;

• A clear description of your enquiry; and

• Relevant photographs or supporting information, where applicable.

Providing complete information will help our customer support team review and respond to your enquiry more efficiently.

Telephone Support

You may contact us by telephone at:

+61 401 568 047

If we are unable to answer your call immediately, please send an email containing your name, contact details, order number where applicable, and a brief description of your enquiry.

Response Times

We aim to respond to customer enquiries within 1–2 business days.

Response times may be longer during:

• Weekends;

• Queensland and Australian public holidays;

• Major promotional periods; or

• Periods of unusually high enquiry volume.

Please avoid sending multiple messages about the same enquiry, as this may delay our ability to review and respond.

Product and Sizing Enquiries

Before placing an order, customers should review the relevant product description, size guide, measurements, available colours, materials, and care instructions.

For additional assistance, please contact us with the product name or a link to the relevant product page.

Our customer service team may assist with:

• Product descriptions;

• Available sizes and colours;

• Sizing information;

• Materials and care instructions;

• Product availability; and

• General purchasing enquiries.

Sizing may vary between products and manufacturers, so customers should review product-specific measurements before completing an order.

Order Enquiries

When contacting us about an order, please provide your order number and the email address used during checkout.

We can assist with:

• Order status;

• Payment confirmation;

• Order changes;

• Cancellation requests;

• Dispatch information;

• Delivery tracking;

• Missing products; and

• Incorrect or incomplete orders.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist you. However, changes and cancellations cannot be guaranteed once an order has been processed, packed, or dispatched.

If an order has already been dispatched, it may need to be returned in accordance with our Return and Refund Policy.

Shipping and Tracking Enquiries

After your order has been dispatched, tracking information may be sent to the email address used during checkout.

Tracking information may take several business days to become active after dispatch.

If your parcel has not arrived within the estimated delivery period, contact us and provide:

• Your full name;

• Your order number;

• Your delivery address;

• Your tracking number; and

• Any relevant tracking information.

We will review the available information and assist with the delivery enquiry.

Returns and Refunds

Please contact us before returning any product.

Do not send products directly to our business address unless our customer service team has provided written return approval and return instructions.

The authorised return address may be different from our business correspondence address. Products sent to an unauthorised address may be refused or experience processing delays.

Returns, replacements, exchanges, and refunds are handled in accordance with our Return and Refund Policy and applicable Australian consumer law.

Damaged, Faulty, or Incorrect Products

If you receive a damaged, faulty, incomplete, or incorrect product, please contact us as soon as reasonably possible.

Please provide:

• Your full name;

• Your order number;

• A clear description of the issue;

• Photographs or videos of the affected product;

• Photographs of the packaging;

• A photograph of the shipping label; and

• Any other relevant supporting information.

Please keep the product and its packaging until our team has reviewed the matter and provided further instructions.

We will assess the issue and provide an appropriate remedy in accordance with our store policies and the Australian Consumer Law.

Complaints

We take customer complaints seriously.

If you are dissatisfied with any aspect of your order or shopping experience, please contact us with:

• Your name and contact details;

• Your order number, where applicable;

• A clear explanation of the issue;

• Relevant supporting information; and

• The outcome you are seeking.

We will review your complaint fairly and aim to provide an appropriate response within a reasonable period.

Feedback

We value customer feedback and use it to improve our products, website, and customer service.

You are welcome to contact us with suggestions, comments, or feedback about your shopping experience.

Business Address

bustm.shop
15 Milfoil Street
QLD 4179
Australia

This address is provided for business correspondence purposes.

Products must not be returned to this address without prior written approval and return instructions from our customer service team.

Australian Consumer Law

Nothing on this page excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Contact Summary

Store: bustm.shop
Email: info@bustm.shop
Phone: +61 401 568 047
Address: 15 Milfoil Street, QLD 4179, Australia

Thank you for choosing bustm.shop. We appreciate your business and look forward to assisting you.