Shipping policy

Thank you for shopping with bustm.shop. This Shipping Policy explains how orders are processed, dispatched and delivered to customers in Australia.

1. Shipping Coverage

bustm.shop provides shipping services to eligible residential and business addresses within Australia.

Our shipping services are intended for customers located in Australia. If we are unable to deliver to your address, we will notify you as soon as reasonably possible.

2. Free Standard Shipping

bustm.shop offers free standard shipping on all orders delivered within Australia.

There is no minimum purchase amount required. No standard delivery fee will be charged at checkout.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received and confirmed.

Business days are Monday to Friday, excluding weekends and public holidays in Queensland, Australia.

During promotional periods, public holidays, peak seasons or unusually high order volumes, processing may take slightly longer. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

4. Estimated Delivery Time

The estimated total delivery timeframe for standard shipping is 15–20 calendar days from the date your order is confirmed.

This estimated timeframe includes order processing and transit time. Delivery dates are estimates and may vary depending on your delivery location, carrier operations, public holidays, weather conditions, transport disruptions or other circumstances outside our reasonable control.

We will make reasonable efforts to deliver your order within the stated timeframe. If we become aware of a material delay, we will provide clear information about the revised estimated delivery timeframe and available options.

5. Order Confirmation and Tracking

After you place an order, you will receive an order confirmation email at the email address submitted during checkout.

Once your order has been dispatched, we may send a shipping confirmation email with tracking information where tracking is available through the relevant carrier.

Please allow several business days for tracking information to become active after dispatch. If you do not receive an email, please check your spam, junk or promotions folder.

6. Delivery Address Information

Customers are responsible for providing complete, accurate and current delivery information at checkout.

Please carefully check your full name, delivery address, postcode, telephone number and email address before placing an order. If you need to make a change to your address, please contact us immediately at info@bustm.shop.

We will try to assist with address changes where possible. However, once an order has entered processing or has been dispatched, changes may not be possible.

bustm.shop is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete or unavailable delivery information supplied by the customer. Any additional delivery or redirection costs resulting from incorrect address details may be charged to the customer where permitted by law.

7. Delivery Delays

While we aim to deliver all orders within the estimated 15–20 day timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

• carrier service disruptions;

• public holidays and peak shopping periods;

• severe weather or natural events;

• remote or regional delivery locations;

• transport or security delays;

• incorrect or incomplete customer address details; and

• failed delivery attempts.

If your order has not arrived within the estimated delivery timeframe, please contact us at info@bustm.shop with your order number. We will investigate the delivery status and assist you as soon as possible.

8. Failed Deliveries and Returned Parcels

If a parcel cannot be delivered because the address is incorrect, the recipient is unavailable, the parcel is not collected, delivery is refused, or the carrier cannot access the delivery location, the parcel may be returned to us or handled according to the carrier’s procedures.

If your order is returned to us due to incorrect address information, refusal of delivery or failure to collect the parcel, we may contact you to arrange redelivery. Additional redelivery costs may apply where permitted by law.

9. Lost, Damaged or Missing Parcels

If your order is lost, damaged in transit or missing, please contact us promptly at info@bustm.shop.

Please include your order number, full delivery address and a description of the issue. If your order arrives damaged, please provide clear photographs of the packaging and product where available.

We will review the matter and provide assistance in accordance with the Australian Consumer Law and our Return and Refund Policy.

10. Consumer Rights

Nothing in this Shipping Policy limits, excludes or modifies any rights you may have under the Australian Consumer Law.

If we cannot supply an order within the agreed timeframe or within a reasonable time, we will work with you to provide an appropriate solution in accordance with applicable law.

11. Changes to This Shipping Policy

bustm.shop may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, business operations or legal obligations.

The latest version will always be available on bustm.shop. Any updates will not affect orders already accepted unless required by law or agreed with you.

12. Contact Us

For questions about shipping, delivery or an existing order, please contact us:

bustm.shop
Email: info@bustm.shop
Telephone: +61 401 568 047
Address: 15 Milfoil St, Queensland 4179, Australia